Welcome to UniZy!

What Parts of These Terms Apply to Me?

This agreement governs your use of the UniZy App (Platform) and any other services made available through the Platform. By using the Platform, you agree to be bound by this agreement which forms a binding contractual agreement between you, the User, and us, UNIZY LTD (Company Number: 16709049) being a company incorporated in England and Wales with registered office address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ (UniZy, we or us). The remainder of this agreement is divided into three parts:

• Part A (All Users), which sets out terms that apply to all Users;
• Part B (Sellers), which sets out additional terms that apply to Sellers, being Users who list goods or services for sale on our Platform and
• Part C (Customers), which sets out additional terms that apply to Customers, being Users who purchase goods or services, or browse Listings, on the Platform.

If you intend to use the Platform as a Seller, only Part A and Part B of these terms will apply to you.
If you intend to use the Platform as a Customer, only Part A and Part C of these terms will apply to you.

When we talk about the “Platform” in this agreement, we are referring to UniZy our mobile application available on the Apple iOS Store and the Google Play Store, our website and any associated services we offer.

If you access or download our mobile application from the Apple App Store or Google Play Store, you agree to Apple’s Licensed Application End User License Agreement and any Usage Rules set forth in the App Store Terms of Service or the Android, Google Inc. Terms and Conditions including the License Agreement and Terms of Application.

We may use Google Maps/Earth mapping services, including Google Maps API(s). Your use of Google Maps/Earth is subject to the Google Maps/Google Earth Additional Terms of Service.

Part A All Users

1. Eligibility

1. This Platform is not intended for unsupervised use by any person under the age of 18 years old or any person who has previously been suspended or prohibited from using the Platform.
2. Our Platform is intended for UK university students only, and Users may be required to verify their student status to hold an Account.
3. By using the Platform, you represent and warrant that you are over the age of 18 years and accessing the Platform for personal use only.
4. Please do not access the Platform if you are under the age of 18 years old and do not have your parent or guardian’sconsent, or if you have previously been suspended or prohibited from using the Platform.

2. Accounts

1. In order to use most of the functionality of the Platform, all Users are required to sign-up, register and receive an account through the Platform (an Account).
2. As part of the Account registration process and as part of your continued use of the Platform, you are required to provide personal information and details, such as your email address, first and last name, a secure password, billing, postal and physical addresses, and other information as determined by UniZy from time to time.
3. You warrant that any information you give to UniZy in the course of completing the Account registration process will always be accurate, honest, correct and up to date.
4. We may have a feature for you to register for an Account using your Facebook or other social media network account (Social Media Account). If you sign in to your Account using your Social Media Account, you authorise us to access certain information on your Social Media Account including but not limited to your current profile photo and other basic information.
5. Correspondence between Users must take place on the Platform. You agree to ensure that your Account does not display any of your personal contact information at any time such that it can be viewed by any other User. You agree to not give your contact details to any other User.
6. you complete the Account registration process, UniZy may, in its absolute discretion, choose to accept you as a registered user within the Platform and provide you with an Account.
7. UniZy reserves the right to contact you about any concerning behaviour by you, or to seek a resolution with you.
8. UniZy may, in its absolute discretion, suspend or cancel your Account for any reason, including for any failure to comply with this agreement.

3. User Obligations

As a User, you agree:

1. not to intimidate, harass, impersonate, stalk, threaten, bully or endanger any other User or distribute unsolicited commercial content, junk mail, spam, bulk content or harassment;
2. to not share your Account with any other person and that any use of your Account by any other person is strictly prohibited. You must immediately notify UniZy of any unauthorised use of your Account, password or email, or any other breach or potential breach of the Platform’s security;
3. to not use the Platform for any purpose other than for the purpose of making arrangements to provide or receive services, including by not using the Platform:
   
   1. in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity (including requesting or accepting a job which includes illegal activities or purposes); and
   2. in connection with any commercial or money making or other promotional or marketing endeavours except those that are endorsed herein, or as approved in writing by UniZy;
4. not to act in any way that may harm the reputation of UniZy or associated or interested parties or do anything at all contrary to the interests of UniZy or the Platform;
5. not to make any automated use of the Platform and you must not copy, reproduce, translate, adapt, vary or modify the Platform without the express written consent of UniZy;
6. that UniZy may change any features of the Platform at any time without notice to you;
7. that information given to you through the Platform, by UniZy or another User including a Seller, is general in nature and we take no responsibility for anything caused by any actions you take in reliance on that information; and
8. that UniZy may cancel your account at any time if it considers, in its absolute discretion, that you are in breach or are likely to breach this clause 3.

4. Posted Materials

4.1 Warranties

By providing or posting any information, materials or other content on the Platform (Posted Material), you represent and warrant that:

1. you are authorised to provide the Posted Material (including by being authorised to provide any services that you represent you provide);
2. the Posted Material is accurate and true at the time it is provided;
3. any Posted Material which is in the form of a review or feedback is honest, accurate and presents a fair view of the relevant person and/or your experience;
4. the Posted Material is free from any harmful, discriminatory, defamatory or maliciously false implications and does not contain any offensive or explicit material;
5. the Posted Material is not “passing off” of any product or service and does not constitute unfair competition;
6. the Posted Material does not infringe any Intellectual Property Rights, including copyright, trademarks,business names, patents, confidential information or any other similar proprietary rights, whether registered or unregistered, anywhere in the world;
7. the Posted Material does not contain any viruses or other harmful code, or otherwise compromise the security or integrity of the Platform or any network or system; and
8. the Posted Material does not breach or infringe any applicable laws.

4.2 Licence

1. You grant to UniZy a perpetual, irrevocable, transferable, worldwide and royalty-free licence (including the right to sublicense) to use, copy, modify, reproduce and adapt any Intellectual Property Rights in any Posted Material in order for UniZy to use, exploit or otherwise enjoy the benefit of such Posted Material.
2. If it is determined that you retain moral rights (including rights of attribution or integrity) in any Posted Material, you forever release UniZy from any and all claims that you could assert against UniZy by virtue of any such moral rights.
3. You indemnify UniZy against all damages, losses, costs and expenses incurred by UniZy arising out of any third party claim that your Posted Material infringes any third party’s Intellectual Property Rights.

4.3 Removal

1. UniZy acts as a passive conduit for the online distribution of Posted Material and has no obligation to screen Posted Material in advance of it being posted. However, UniZy may, in its absolute discretion, review and remove any Posted Material (including links to you, your profile or listings you have posted on the Platform) at any time without giving any explanation or justification for removing the Posted Material.
2. You agree that you are responsible for keeping and maintaining records of Posted Material.

5. Refunds, Service Interruptions and Cancellations

UniZy will have no liability or obligation to you if:

1. a Customer or Seller cancels at any time after the time for performance of the Listing is agreed; or
2. for whatever reason, including technical faults, the services in a Listing cannot be performed or completed, and you will not be entitled to any compensation from UniZy.

6. Identity Verification

1. (Verification) We may offer or require Users to verify their details (including their UK University email address) using our processes or an external identity verification service as applicable (Verification Service).
2. (Your personal information and privacy) We will collect your personal information in accordance with our Privacy Policy as set out in clause 17. Where a Verification Service is used, you acknowledge and agree that:
   
   1. we may contact and share your personal information with a Verification Service to verify your details;
   2. you consent to us receiving, sharing and using this information to enable us to carry out the Verification Service.
3. (Warranty and Indemnity) You acknowledge and agree that:
   
   1. we are reliant on the information provided by the Verification Service to verify your identity and to the extent permitted by law, we disclaim all warranties that the Verification Service will be accurate or guarantee that the Verification Service will ensure your contract with a suitable User;
   2. you should make your own inquiries as to other Users’ identities before engaging in contracts with those Users; and
   3. we do not endorse any User, Listing or Verification Service.

7. Online Payment Partner

1. We may use third-party online payment partner, currently Stripe (Online Payment Partner) to collect payments on the Platform.
2. The processing of payments by the Online Payment Partner will be, in addition to this agreement, subject to the terms, conditions and privacy policies of the Online Payment Partner, being: https://stripe.com/gb/legal/ssa.
3. You agree to release UniZy and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from any act or omission of the Online Payment Partner, including any issue with security or performance of the Online Payment Partner’s platform or any error or mistake in processing your payment.
4. We reserve the right to correct, or to instruct our Online Payment Partner to correct, any errors or mistakes in collecting your payment.

8. Service Limitations

The Platform is made available to you strictly on an ‘as is’ basis. Without limitation, you acknowledge and agree that
UniZy cannot and does not represent, warrant or guarantee that:

1. the Platform will be free from errors or defects;
2. the Platform will be accessible at all times;
3. messages sent through the Platform will be delivered promptly, or delivered at all;
4. information you receive or supply through the Platform will be secure or confidential; or
5. any information provided through the Platform is accurate or true.

9. Intellectual Property

1. UniZy retains ownership of all materials developed or provided (or both, as the case may be) in connection with the Platform (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Platform Content) and reserves all rights in any Intellectual Property Rights owned or licensed by it not expressly granted to you.
2. You may make a temporary electronic copy of all or part of the Platform Content for the sole purpose of viewing it only. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Platform Content without prior written consent from UniZy or as permitted by law.
3. In this clause 9, “Intellectual Property Rights” means all copyright, trade mark, design, patent, semiconductor and circuit layout rights, trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of this agreement both in England and throughout the world.

10. Third Party Content

The Platform may contain text, images, data and other content provided by a third party and displayed on the Platform (Third Party Content). UniZy accepts no responsibility for Third Party Content and makes no representation, warranty or guarantee about the quality, suitability, accuracy, reliability, currency or completeness of Third Party Content.

11. Third Party Terms

1. Any service that requires UniZy to acquire goods and services supplied by a third party on behalf of the Customer (including a third party payment service) may be subject to the terms and conditions of that third party (Third Party Terms), including ‘no refund’ policies.
2. Users agree to familiarise themselves with any Third Party Terms applicable to any such goods and services and, by instructing UniZy to acquire the goods or services on the User’s behalf, the User will be taken to have agreed to such Third Party Terms.

12. Disputes Between Users

1. You should direct any complaint relating to another User to that User. Users must take all reasonable steps to resolve any dispute with another User with that User.
2. Any costs you incur in relation to a complaint or dispute will be your responsibility.
3. UniZy has the option to appoint an independent mediator or arbitrator if needed. The cost of any mediator or arbitrator must be shared equally between each of the parties to the dispute.
4. UniZy reserves the right to hold funds in relation to a dispute until the dispute is resolved by the relevant parties or by a mediator or arbitrator.
5. Notwithstanding any other provision of this clause 12, you or UniZy may at any time cancel your Account or discontinue your use of the Platform.

13. Problems With the Platform

1. If you have any issue or problem relating to the Platform you can report it to UniZy via support@unizy.app. We will assess the complaint and attempt to quickly and satisfactorily resolve it.
2. If you have a dispute with UniZy, you agree to notify us first and enter into discussion, mediation or arbitration with us for a minimum of a 120-day period before pursuing any other proceedings. Provided the liability of the Platform shall be subject to terms of Clause 15.

14. Security

UniZy does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with your use of the Platform. You should take your own precautions to ensure that the process you employ to access the Platform does not expose you to the risk of viruses, malicious computer code or other forms of interference.

15. Disclaimer

1. (Introduction service) UniZy is a medium that facilitates the introduction of Customers and Sellers for the purposes of buying and selling goods and services. UniZy simply collects a service fee in consideration for providing this introduction service and does not have any obligations or liabilities to, and is not a party to any contract between, Customers and Sellers in relation to such services or otherwise resulting from the introduction.
2. (Limitation of liability) To the maximum extent permitted by applicable law, UniZy excludes completely all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to the Platform or its use or any services provided by any Seller. This includes the transmission of any computer virus.
3. (Disclaimer) All express or implied representations and warranties are, to the maximum extent permitted by applicable law, excluded.
4. (Indemnity) You agree to indemnify UniZy and its employees and agents in respect of all liability for loss, damage or injury which may be suffered by any person arising from you or your representatives’:
   
   1. breach of any term of this agreement;
   2. use of the Platform; or
   3. your provision or receipt of goods or services from another User.
5. To the extent that the provisions of any applicable law shall impose restrictions on the extent to which liability can be excluded under these terms including, for the avoidance of doubt, the provisions of sections 3, 6 and 11 of the Unfair Contract Terms Act 1977 in the UK (and its equivalent in any other jurisdiction) relating to the requirement of reasonableness, the exclusions set out in this clause shall be limited in accordance with such restrictions. However, any exclusions of liability that are not affected by such restrictions shall remain in full force and effect.

16. Confidentiality

You agree that:

1. no information owned by UniZy, including system operations, documents, marketing strategies, staff information and client information, may be disclosed or made available to any third parties; and
2. all communications involving the details of other users on this Platform and of the Seller are confidential, and must be kept as such by you and must not be distributed nor disclosed to any third party.

17. Privacy

1. You agree to be bound by the clauses outlined in UniZy’s Privacy Policy, which can be accessed here (Privacy Policy)
2. We collect personal information about you in order to enable you to access and use the Platform, to contact and communicate with you, to respond to your enquiries and for other purposes set out in our Privacy Policy.
3. Our Privacy Policy contains more information about how we use, disclose and store your information and details how you can access and correct your personal information.

18. Notice Regarding Apple

If you are accessing the Platform from the Apple, Inc. (Apple) iOS Store, you acknowledge and agree:

1. this agreement is are between you and UniZy and not with Apple. Apple is not responsible for the Platform or any content available on the Platform;
2. Apple has no obligation whatsoever to furnish any maintenance and support services for the Platform;
3. in the event of any failure of UniZy to conform to any applicable warranty, you may notify Apple, and Apple will refund the price for the Platform. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Platform, and any other claims, losses, liabilities, damages, costs of expenses attributable to any failure to conform to any warranty will be UniZy’s responsibility;
4. Apple is not responsible for addressing any claims by you or any third party relating to the Platform, including, but not limited to:
   
   1. product liability claims;
   2. any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and
   3. claims arising under consumer protection, privacy, or similar legislation;
5. in the event of any third party claim that the Platform or your use of the Platform infringes any third party’s intellectual property rights, Apple will not be responsible for the investigation, defence, settlement and discharge of any such claim;
6. that you represent and warrant that:
   
   1. you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting’” country; and
   2. you are not listed on any U.S. Government list of prohibited or restricted parties;
7. you must comply with applicable third party terms of this agreement when using the Platform; and
8. Apple, and Apple’s subsidiaries, are third party beneficiaries of this agreement, and that, upon your acceptance of this agreement, Apple will have the right (and will be deemed to have accepted the right) to enforce this agreement against you as a third party beneficiary.

19. Termination

1. UniZy reserves the right to terminate a User’s access to any or all of the Platform (including any listings, memberships or Accounts) at any time without notice, for any reason.
2. In the event that a User’s Account is terminated:
   
   1. the User’s access to all posting tools on the Platform will be revoked;
   2. the User will be unable to view the details of all other Users (including contact details, geographic details, any other personal details and service listings or requests); and
   3. the User may be unable to view the details of other Sellers (including contact details, geographic details and any other details), and all service listings previously posted by the respective User will also be removed from the Platform.
3. Users may terminate their Account, and any other membership they hold in connection with the Platform, at any time by using the Platform’s functionality, where such functionality is available. Where such functionality is not available, UniZy will effect such termination within a reasonable time after receiving written notice from the User.
4. Notwithstanding termination or expiry of your Account, this agreement, or any other membership you hold in connection with the Platform, the provisions of Part A and any other provision in this agreement which by its nature would reasonably be expected to be complied with after termination or expiry, will continue to apply.

20. Tax

You are responsible for the collection and remission of all taxes associated with the services you provide or receive or any transactions through your use of the Platform, and UniZy will not be held accountable in relation to any transactions between Customers and Sellers where tax related misconduct has occurred.

21. Record / Audit

To the extent permitted by law, UniZy reserves the right to keep all records of any and all transactions and communications made through this Platform between you and other Users (including conversations, user posts, job request bids, comments, feedback, cookies, and I.P. address information) for administration purposes and also holds the right to produce these records in the event of any legal dispute involving UniZy.

22. Notices

1. A notice or other communication to a party under this agreement must be:
   
   1. in writing and in English; and
   2. delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (support@unizy.app). The parties may update their Email Address by notice to the other party.
2. Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:
   
   1. 24 hours after the email was sent, unless that falls on a Saturday, Sunday or a public holiday in the state or territory whose laws govern this agreement, in which case the notice will be taken to be given on the next occurring business day in that state or territory; or
   2. when replied to by the other party, whichever is earlier.

23. General

23.1 Governing Law and Jurisdiction

This agreement is governed by the law applying in England and Wales. Each party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with this agreement. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.

23.2 Third Party Rights

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

23.3 Waiver

No party to this agreement may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.

23.4 Severance

Any term of this agreement which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of this agreement is not limited or otherwise affected.

23.5 Joint and Several Liability

An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.

23.6 Assignment

A party cannot assign, novate or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.

23.7 Costs

Except as otherwise provided in this agreement, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing this agreement.

23.8 Entire Agreement

This agreement embodies the entire agreement between the parties and supersedes any prior negotiation, conduct, arrangement, understanding or agreement, express or implied, in relation to the subject matter of this agreement.

23.9 Interpretation

1. (singular and plural) words in the singular includes the plural (and vice versa);
2. (gender) words indicating a gender includes the corresponding words of any other gender;
3. (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;
4. (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;
5. (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;
6. (this agreement) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of this agreement, and a reference to this agreement includes all schedules, exhibits, attachments and annexures to it;
7. (document) a reference to a document (including this agreement) is to that document as varied, novated, ratified or replaced from time to time;
8. (headings) headings and words in bold type are for convenience only and do not affect interpretation;
9. (includes) the word “includes” and similar words in any form is not a word of limitation; and
10. (adverse interpretation) no provision of this agreement will be interpreted adversely to a party because that party was responsible for the preparation of this agreement or that provision.

Part B Sellers

24. Eligibility and Qualifications

1. You must verify that any Customer is over 18 years old or has their parent or guardian’s consent to use the Platform.
2. If in any of your Listings or anywhere on your Account you hold yourself out to possess certain qualifications (Qualifications), you warrant to UniZy that you do hold such Qualifications and if requested, will promptly provide UniZy with evidence of the Qualifications.

25. Listings

You acknowledge and agree that:

1. you must use your best endeavours to provide as much information as possible in any listing you submit to the Platform in which you offer to provide goods or services (Listing);
2. UniZy may choose not to accept any Listing you submit to the Platform, and UniZy may limit the number of Listings you can submit to the Platform;
3. any information you supply in a Listings must be true, timely and accurate;
4. you must take all reasonable steps to provide the goods, or complete the services, as described in every Listing that is accepted by a Customer, including by not cancelling any part of such a Listing;
5. you must deal with any dispute with a Customer in accordance with clause of Part A;
6. any additional terms and conditions relating to a Listing, or a quote provided via the Platform, are solely between you and the relevant Customer and do not involve UniZy in any way, except that they must not be inconsistent with your or the Customer’s obligations under this agreement; and
7. UniZy will have no responsibility for the accuracy, reliability or timeliness of any Customer’s response to a Listing.

26. Provision of Goods and Services

1. You must ensure that all goods and/or services specified in a Listing that is accepted by a Customer are provided:
   
   1. in accordance with all applicable laws, regulations, tax obligations and industry standards;
   2. with due care and skill and in a professional, punctual and diligent manner;
   3. so that the goods and/or services are fit for their intended purpose; and
   4. on the date and at the times set out in the Listing or agreed with the Customer.
2. You acknowledge and agree that a Customer may review any Listing or goods or services you provide under a Listing on the Platform in accordance with clause 4 of Part C of this agreement.

27. Fees

27.1 Standard Listings

1. Viewing the Platform and posting a Listing [excluding a Home Search (Accommodation) Listing] is free. Fees are charged to post Home Search (Accommodation) Listings, as set out in clause 27.1.
2. You will be required to quote the cost of providing the goods or services specified in each Listing to a Customer (Quoted Amount). We will charge the Customer a percentage of the Quoted Amount as set out in the Platform (Service Fee) for each Listing that is accepted by a Customer.
3. When a Customer accepts a Listing, they will be prompted to pay the Quoted Amount plus the Service Fee (Listing Price).
4. If you have elected for the Listing to be promoted or featured (Featured Listing) then we will also charge you a fee (Promotion Fee) for all Featured Listings which are accepted by a Customer.
5. The balance of the Listing Price minus the Service Fee and any Promotion Fee (Your Fee) will be held in your Online Payment Partner account, by the Online Payment Partner, and transferred to your nominated bank account in accordance with the Online Payment Partner’s terms and conditions and subject to clause 27.1(f).
6. Your Fee shall only be released upon the Customer accepting receipt of the relevant goods or services in the Listing and providing you with a one-time-password (OTP) which you must enter on the Platform (Customer Confirmation).
7. You:
   
   1. appoint the Online Payment Partner as your limited collection agent solely for the purpose of accepting Your Fee from the Customer;
   2. agree that payments made by Users to the Online Payment Partner (acting as your collection agent) will be considered the same as payments made directly to you; and
   3. agree that all payments to your nominated bank accounts will be made in accordance with the timing specified by the Online Payment Partner, which may vary depending on your geographic location. The Online Payment Partner’s current payment terms are available here: https://stripe.com/docs/payouts.
8. UniZy reserves the right to change or waive the Service Fee at any time and the prevailing fees shall be as set out on the Platform. When you publish a Listing, the applicable fees shall be notified to you. Your continued use of the Platform after you receive such written notice will constitute your consent.
9. You acknowledge and agree that, unless applicable laws or regulations require otherwise, taxes (including VAT) will be calculated and charged on the Quoted Amount and we will calculate the Service Fee on an amount equal to the Quoted Amount plus any taxes applicable to the Quoted Amount.
10. The Total Price paid by the Customer includes: (a) The Seller’s Quoted Amount; (b) UniZy’s Service Fee; and (c) any applicable Payment Processing Fees charged by our partner (Stripe).

27.2 Accommodation Listings

1. For Listings of accommodation (Home Search Listings) we may charge an up-front fee (Home Search Listing Fee) to post the Home Search Listing on the Platform.
2. Where we charge an Home Search Listing Fee, no additional fees are charged when a Customer accepts any Home Search Listing.

28. Refunds & Cancellations

1. You must ensure that your cancellation policy and refund policy in relation to you or Customers cancelling an accepted Listing is in compliance with all applicable laws.
2. The Service Fee is by default non-refundable for change of mind. However, UniZy may, in its absolute discretion, issue refunds of the Service Fee in certain circumstances.
3. You agree to honour and comply with the process set out in this clause 33(d) in the event of a pricing error in a Listing.

29. Bypassing

1. You agree that while you are a Seller on the Platform, and for a period of 12 months from the date your Account is terminated, regardless of the reason that your Account was suspended or cancelled, you will not, either directly or indirectly, solicit or attempt to solicit any business, work, income or other benefit, from any Customer whom you came to know about, or with whom you provided goods or services to directly or indirectly, by using the Platform, outside of the Platform. This provision will apply whether or not the Customer or their representative is still active on the Platform.
2. All payments for goods and services in a Listing must be made through the Platform.
3. UniZy may, in its absolute discretion, cancel your Account and suspend you from using the Platform if it finds or suspects that you have breached or are in breach of this clause.

30. Binding Contract

You agree that when a Customer submits an enquiry in response to your Listing, this constitutes their intention and offer to enter into a contract with you, where you will provide the Customer with the service as specified in the relevant Listing, in exchange for payment of the relevant Quoted Amount. A contract is formed in this respect (between you and the Customer) when you respond to an email or message on the Platform confirming that you accept the Customer’s offer.

31. Warranties

By listing yourself as a Seller on the Platform, posting a Listing or responding to a Service Request, you represent and warrant that:

1. you are able to fulfil the requirements of the services specified in the Listing or Service Request;
2. you will provide services to each Customer:
   
   1. using suitably qualified and trained personnel exercising due care and skill in a professional, efficient, diligent and safe manner, and to the best industry standards; and
   2. in compliance with all applicable laws; and
3. any individuals involved in your performance of services to any Customer have not been previously convicted of an indictable offence, and any companies involved in your performance of services have no current legal, criminal, civil or administrative proceedings against them.

Part C Customers

32. Listings and Fees

1. You acknowledge and agree that:
   
   1. if you accept a Listing that will constitute your offer and intention to enter into a contract with the Seller;
   2. for each Listing on the Platform that is accepted by the relevant Seller, the Listing Fee will be debited from your Account and UniZy will keep a Service Fee which will be calculated as a percentage of the Quoted Amount; and
   3. any terms and conditions relating to goods or services in a Listing on the Platform are solely between you and the relevant Seller and do not involve UniZy in any way, except that such terms and conditions must not be inconsistent with your or the Seller’s obligations under this agreement.

33. Payment

1. (Payment obligations) Unless otherwise agreed in writing with the Seller, you must pay for all services specified in an accepted Listing prior to the Seller performing those services.
2. The Listing Fee you pay will be held in escrow until you confirm you have received the relevant goods or services and confirm your one-time-password (OTP) to the Seller (Customer Confirmation). Upon Customer Confirmation, the Listing Fee (less our Service Fee) shall be released to the Seller.
3. You must not erroneously withhold the Customer Confirmation if you receive goods or services under a Service Listing.
4. (Pricing errors) In the event that we discover an error or inaccuracy in any price at which your order was purchased via the Platform, we will attempt to contact you and inform you of this as soon as possible. Subject to agreement with the Seller, you will then have the option of purchasing the relevant services at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.

34. Cancellations

1. UniZy will have no liability or obligation to you if a Seller cancels a Listing after it has been agreed and you will not be entitled to any compensation from UniZy in relation to any such cancellation, including any portion of the Service Fee.
2. If you wish to cancel services specified in an agreed Listing, before the Seller has performed them, you must contact the Seller. If UniZy decides to investigate your cancellation, you must provide assistance and information to UniZy as reasonably requested.
3. If you cancel a service specified in an agreed Listing, whether the relevant Quoted Amount paid by you is refundable will depend on the cancellation policy and refund policy of the relevant Seller.

35. Ratings and Reviews

1. Customers may rate a Listing (Rating) and/or may provide feedback to Sellers regarding the services Customers received from them (Review).
2. Customers’ Ratings and Reviews can be viewed by any User and will remain viewable until the relevant Seller Account and/or Listing is removed or terminated.
3. Customers must only provide true, fair and accurate information in their Reviews.
4. If we consider that a Review is untrue, unfair, inaccurate, offensive or inappropriate, we may delete the Review and/or ban the relevant Customer from posting further Reviews. We do not undertake to review each Review made by Customers.
5. To the maximum extent permitted by law, we are not responsible for the content of any Reviews.
6. You may not publish Reviews of Sellers to whom you have a personal or professional relationship (separately from the Platform).
7. You may only write a Review about a Seller if you have had a buying or service experience with that Seller, which means that:
   
   1. you have purchased a product or service from that Seller via the Platform; or
   2. you have placed an order with the Seller via the Platform; or
   3. you can otherwise document your use of the Seller’s service, including via correspondence or other interaction with the Seller via the Platform, (collectively referred to as a Service Experience).
8. You may only write about your own Service Experience. You are not permitted to write a Review about somebody else’s Service Experience, such as that of a family member or friend.
9. You may not write a Review about a Seller you have previously owned, currently own, or which an immediate family member currently owns, or if you are an executive or employee of that Seller, or work for the Seller. Similarly, you may not write a Review about a direct competitor to the Seller you own, are employed by or work for.
10. Your Service Experience must have occurred within the last 12 months when you submit a Review.
11. You are encouraged to be specific and factual in your Reviews. If you have been offered an incentive by a Seller to write a Review, you should include information about this in your Review. Incentives include the Seller offering you a gift, reward, discount or advantage for writing a Review about the Seller.

36. Third Party Providers

You acknowledge and agree that:

1. the Platform provides links and introductions to Sellers owned and operated by third parties that are not under the control of UniZy;
2. the provision by UniZy of introductions to Sellers does not imply any endorsement or recommendation by UniZy of any Seller;
3. UniZy does not examine, determine or warrant the certification and/or licensing, competence, solvency or information of any Seller who uses or is listed on the Platform; and
4. any terms and conditions relating to a Listing or quote provided via the Platform constitute a contract between you and the Seller once agreed in accordance with clause 32 and do not involve UniZy in any way.

37. Communication Outside the Platform

1. You must not communicate with a Seller, or request or entice a Seller to communicate with you, including making payments outside the Platform (except in the course of accepting Seller services that were agreed in a Listing or Service Request).
2. UniZy, in its absolute discretion, may cancel your Account and suspend you from using the Platform if it finds or suspects that you have breached or are in breach of these terms.